We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of What Else (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://whatelse.co.in
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
After 3 weeks backpack was me)) color and quality in the ad. want to suggest that reviewed the package before shipping, namely to backpack stuffed with paper-because came a little crumpled)
5 Feb 2019 23:14
Backpack is very beautiful and high quality. Size good, any large or small. I have already had a bag of this company, I it 4 years wore and she did nothing.
17 Jan 2019 01:59
High quality backpack, photo and size full compliance. All advice
12 Jan 2019 11:42
very nice little backpack
27 Dec 2018 10:11
this is the fasted delivery from ali express so far. came within 2 weeks. super quality and very nice bag.
25 Dec 2018 11:23
Waiting for the backpack. From Russia, backpack come quickly, but, alas, shortcomings on the backpack top was glue, the front side стесали him surface and it is a fur coat the metal lettering scratched, not visible, but sorry, thread not critical can be cut. sent to the usual package without air cushion, so hesitated.
14 Dec 2018 21:40
Is good very small
10 Dec 2018 23:46
The second time, all stitched and odorless. Shipping from Moscow in Ekaterinburg for a week.
10 Dec 2018 02:26
Cool backpack, not only holds a little shape, bought a discount for 1040 on sale, but it was cheaper to take (: delivered quickly, sociable, thank you)
8 Dec 2018 02:25
Shipping super fast. Product as described and good quality Well packed. Very satisfied with purchase
4 Dec 2018 12:05
I bought one other color because the first I loved. Quality nice.
1 Dec 2018 17:53
Very high quality. The Color is a little darker than the photo.
1 Dec 2018 06:05
Recommend it to this shop, ordered two backpacks, both are cool, odorless and seam stitching all smooth, the store is very decent, has always been in touch, in general, recommend and score 5, it's a small, thank you!!!
29 Nov 2018 23:31
incredibly friendly, they are quick in replies ... just praise and recommend cooperation ... the product is very good and looks the same as in the picture