We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of What Else (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://whatelse.co.in
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm very satisfied. I have blue and pink backpack- both are best quality, looks exactly like on photo. First took two months before I got it (I've ordered it on 11th November, so I completely understand delay) and the second came in 3 weeks only. Very good contact with the Seller, thank you! :)
5 Dec 2018 05:57
Beautiful backpacks. Super Fast shipping from Moscow. A star for marriage. But, in a dispute store immediately a small portion of the money, many respect! Thank You Very Much!
30 Nov 2018 06:16
Backpack come quickly, though not sent immediately. Shipping from Russia. Backpack good. The discount and coupons for 1362 rubles.
28 Nov 2018 00:07
Only very small. The quality is
30 Oct 2018 10:15
Backpack miniature, just what they wanted. Quality крутейшее, hardware and finish lines on the top
27 Oct 2018 23:18
Lovely, as I wanted. Not big)
11 Oct 2018 02:41
10 Sep 2018 08:29
Delivery about 2 weeks. Inside was theft, hardware silver, sealed in the paper. An Inscription-наклейПродавец post answers quickly. But! Asked To indicate the actual cost 20,5 $. Have again (for the second time!) 2 $. This time lucky, last time custom asked for confirmation of payment! Because do not believe in cost in 2 $ and large box. When even bandana dog is more expensive. 2 $, Karl!
9 Sep 2018 01:09
Very cute backpack. Super packing. Thanks. highly recommend.
7 Sep 2018 03:06
Bag is great! Come in a week. Well packed, with air bag, all business, starting from the lining and accessories, packaging. Recommend 100%. Order more.
1 Sep 2018 04:49
Backpack to look good. There Are незавершённая perforation.
26 Aug 2018 12:21
Backpack cute, stylish! Good quality sewing, no strange smell. Very small. Sunday payment order, and Monday on site saw the announcement about upcoming stock, where price backpack fell by almost 550 rubles, SORRY!!!!