We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of What Else (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://whatelse.co.in
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This very nice bag charm, has slight misfires in the sewing But anything that affects the bag or that you can notice at first glance, the packaging was very good and careful, however to suffered a little dent by the padding.
24 Jan 2019 18:31
23 Jan 2019 10:31
17 Jan 2019 10:10
Color is pale than the photo of the store, otherwise very accurate and roomy bag. Packed well, delivered quickly.
9 Jan 2019 06:12
exactly as described, even more beautiful
8 Jan 2019 04:24
but bag too small compare to picture but good quality
8 Jan 2019 03:40
very pleased, everything is the way the salesman said ... I recommend cooperation
1 Jan 2019 21:20
Good product reached in time
13 Dec 2018 11:13
Everything is great, not know for sure how many I her pronoshu, but it looks great. Thank you very much. Recommend.
6 Dec 2018 00:15
Exactly as the picture
5 Dec 2018 12:15
Very good.best store communicated with me everytime and made sure all is well .no scratch no smell
5 Dec 2018 12:14
Smaller than expected but 5 stars
5 Dec 2018 06:58
Tyumen came for a week. In perfect condition. There will be more.
4 Dec 2018 03:31
Very like, not large and comfortable. Stitched quality! Shipping from Russia very quickly.
3 Dec 2018 00:16
Is a delight!!! Bag perfect quality! Bought for 1700, seemingly pull at least 5000!!! You will not regret. All hardware is high quality, not cheap, inside of the strap of textile, that adds a practicality and visual value. The inside of the bag (beige) of golden material under the skin, looks very interesting and not cheap! Come in Ekaterinburg for 10 days. Packed in 5 +. Definitely RECOMMEND! Thank you very much for quality products at an affordable price. Now it's definitely one of my favorite manufacturers bags!