We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of What Else (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://whatelse.co.in
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I AM furious happy!!!!! It BOMBICHESKAYA!!!!!! Shipping 2 weeks, I asked the shop to be stuffed into something more because they know our delivery store and made, barely a lock;)) Quality PERFECT no joints-all perfect!!! Thank You very much store and seller-connected always! Рекомендуюсь the word! Order the same in beige color only in this store!
12 Feb 2019 00:36
The store is lovely, communication Wow) from bags food delight!!!! Best bag on Ali!!!!!
8 Feb 2019 03:17
7 Feb 2019 09:00
The quality is very good. Delivery within five days in Lower Novgorod. Will Be on order from the store.
5 Feb 2019 09:18
Great bag! Looks very cool!!! AND the store is very nice, clearly make another of this store)
5 Feb 2019 08:39
Great bag! The only school that is slightly flattened at the bottom, but not particularly visible! Seller very sociable, thank you!
5 Feb 2019 02:29
Bag good, all like the photo. One Thing came to the hall and brush a little shabby (Delivery in about a week and a half from stock China Vladimir Area.
5 Feb 2019 02:15
Good bag, quickly, thank you!
4 Feb 2019 23:02
Custom made 31 Jan-5 Feb picked up a bag mail. Shipping from Russia. Bag gorgeous. Came tightly packed with paper-not hesitated. Very delicate powdery color. Complete long strap, brush, dust. All tag labels in place. Very long looked after this bag the Ламоде, but there it was 1000 more expensive and quickly disappeared from sale. Very happy, when then saw this model of bags. IN general, I loved it. Sure-just order in this store. Height of the service, thank you!!!
4 Feb 2019 07:42
The bag is the same as the pictures. Was very high quality. Love this brand. Tassel simple, will not wear it. Was well packed, do not wrinkle. AND worth noting fast delivery.
1 Feb 2019 07:25
Shipping in SF fast, quality is good, the design is not very convenient, one compartment, a zipper pocket a small arm that is impossible to stick
27 Jan 2019 02:49
Book bag 23.11.18 P, asked well packaged in box, not to помялася, store immediately wrote, that is so. Goods shipped quickly, sent the track code, but 29.11.18 P he ceased to be lost in customs China. ((((When I got in touch with seller, he said that it happened during delivery. 19 jan i opened dispute refund, returned, but sorry that, bag never came to me, I was waiting for her. Seller Good and not guilty, that goods are lost, but work delivery bad. Seller recommend.
17 Jan 2019 22:56
The Order does not come, the store money
16 Jan 2019 11:20
It fits the description of wife happy but went 2 months
13 Jan 2019 12:16
Bag very good, spacious, durable. It's very quickly. Seller Thank you
12 Jan 2019 12:32
Bag came not so quickly, but came. Order there is not the first time, the quality is just awesome. Sewn fine no thread there, and not say that ordered the Alyx. Recommend store and goods.
8 Jan 2019 01:08
Come in perfect sostryanii, store care about safety. there is a little smell, Hope, erode. and a very happy, love this company, thank you!
3 Jan 2019 06:10
I love it!! Best Buy for Ali's for sure! No any flaw. In our city this same brandy is one and a half times more expensive!! Pet bag.